Return & Refund Policy

1. Return Eligibility Guidelines

To ensure a smooth return and complete refund process, returned items must generally fulfill the following conditions:

• Unused: The product must be completely unused and free from any physical damage or alterations.
• Unopened: Items should remain in their original condition and, where applicable, sealed.
• Original Packaging: All original tags, boxes, seals, inserts, and accessories must be intact.
• Timely Return: The return request must be initiated within 7 calendar days of receipt.

Note: Refund eligibility may vary slightly depending on specific product categories and the reason for return.

2. Refund Timeline & Mode of Credit

Once your returned parcel reaches our facility and passes basic inspection, your refund will be processed promptly within 5-7 working days.

All approved refunds will be credited back via the original payment method used during checkout (Credit/Debit Card, Net Banking, UPI, or Wallet). For Cash on Delivery (COD) orders, our helpdesk team will reach out to obtain your bank details for a direct NEFT/UPI transfer.

3. How to Initiate a Return

Initiating a return is fast and straightforward:

• Send an email to vidadejardin.helpdesk@gmail.com or WhatsApp/Call us at +91-9425867417 with your Order ID.
• Pack the product securely in its original box along with any invoices or tags.
• Ship the package to our designated Return Hub listed below.

4. Return Shipping Hub Address

Please dispatch all authorized return shipments to the following official address:

5. Damaged or Wrong Items

If you receive an item that is damaged during transit or incorrect, please inform us within 48 hours of delivery with photos/videos of the package. We will arrange a free replacement or instant full refund.